Privacy Policy
Terms & Conditions
User data must be handled with extreme care. We do not share or allow for accidental disclosure of user data.
We adhere to best in class industry standard data protection practices and shall have our systems audited periodically.
CASTLER is grateful to all of its supporters including those who contribute time, material and/or money to help us continue doing our work. CASTLER maintains strict user privacy policies to protect the integrity and privacy of personal information gathered from our users and visitors through all of our communication channels, as well as from visitors to our Websites. CASTLER does not sell exchange or rent your personal information to any organization or individual. We will not divulge personal information to any other organization or individual other than that necessary to transact, fulfil and or account for online donations that you have authorized. CASTLER will only use your phone number and email address if we need to verify information or to thank you for your contribution, ask for your opinion, request your assistance, or invite you to a special event.
At Castler, we are committed to protecting your personal data and respecting your privacy. Please read the following terms of the Policy carefully to understand our practices regarding your personal data and how we will treat it. This policy sets out the basis on which any personal data we collect from you or about you, or that you provide to us, will be processed by us.
By using the Website, you consent to the collection, storage, use, and disclosure of your personal data, in accordance with, and are agreeing to be bound by this Policy. We will not collect any information from you, except where it is knowingly and explicitly provided by you.
This Policy together with any terms of the arrangement we have with you applies to your use of:
- the Website, once you have downloaded the same onto your mobile phone or handheld device; and
- any of the Services that are available on the Website.
This policy is provided in a layered format, so you can explore the specific areas set out below.
- Personal data we collect about you
- How your personal data is collected
- How we use your personal data and for what purposes
- Is my transaction secure
-Opt out
- Data security
- Data retention
- Change in privacy policy
- Grievance Officer
What information do we collect?
When you signup, leave query or transact with Castler, we may ask for information such as your name, address, email address, phone number and other relevant information. Castler uses cookies to facilitate authentication and personalization across our web systems. A cookie is a small amount of data that is sent to your Web browser from a Web server and stored on your computer’s hard drive. Castler uses only anonymous information (such as IP address) to track how our online visitors use our website. This data is sometimes stored using cookies.
Data Captured by Castler:
Castler captures the below personal data for their merchants.
Merchant Name and Mobile Number
Website
GST Number
CIN
Business PAN
Address of Merchant’s registered office
Bank Account details of merchant.
Promoter details - Authorized signatory details of the merchant
Name
Email ID
PAN Number
Aadhar Number
Castler also captures the bank account details of the beneficiaries which are merchant’s customers. As there is no direct customer-based relationship between the beneficiaries and Castler, they cannot ask Castler for any Data related queries, They can direct the queries to the merchants where they have a direct relationship with.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
HOW YOUR PERSONAL DATA IS COLLECTED
We have taken all reasonable steps to ensure that the information on the Website is authentic.
You agree that the information and personal data you provide us with are true, correct, and accurate. We shall not be liable for any incorrect or false information or personal data that you might provide.
You may review the information and personal data that you have provided during your use of the Website and choose to correct or modify the same. You may do so by writing to us or our Grievance Officer at the address provided below of this Policy.
How do we use your information?
CASTLER is committed to protecting the privacy and the confidentiality of your Personal Information. Whenever CASTLER obtains Personal Information from you, our Website uses commercially reasonable efforts and general industry standards to protect it from any unauthorized access or disclosure. We value the privacy and security of our users' sensitive personal data and information. Therefore, we strictly adhere to obtaining explicit consent and approval from information providers before collecting and processing any sensitive personal data or information. Access to your Personal Information is limited to CASTLER’s personnel and such authorized third parties who may host your data on our behalf or may assist us in providing the products and services requested by you. Based on your approval of the collection, storage, use and dissemination of data governed under the Aadhaar (Sharing of Information) Regulations 2016 and rules and regulation made thereunder (“Aadhar Regulations”), CASTLER will undertake necessary steps to encrypt or anonymise such data / information to ensure compliance with the Aadhar Regulations. CASTLER uses its best endeavors to maintain physical, electronic and procedural safeguards that aim to protect your information against loss, misuse, damage, modification, and unauthorized access or disclosure. However, CASTLER assumes no liability whatsoever for any disclosure of Personal Information due to unauthorized third party access or other acts of third parties, or any other acts or omissions beyond reasonable control of CASTLER. CASTLER uses personally identifiable information you provide about yourself:
To process your transaction
To send you a receipt for your transaction
To send you the status of your transaction
To send you a thank you note for your transaction or registration
To respond to your questions or comments about CASTLER
To send you additional information about CASTLER Products
To send you invitations for upcoming events that may interest you
CASTLER uses non-identifying basic information (aggregate data) to analyse site use and to improve the content and design of the site. CASTLER may share aggregate data such as how many people attended an event, how many volunteers, average donation amount etc with sponsors and partners. These statistics will not include any personally identifying information. Our website has stringent security measures in place to protect the loss, misuse and altercation of the information under our control. CASTLER will not use personal information in any way other than as described under Terms & Conditions. Exceptions to these are limited to sharing personal information to cooperate with law enforcement officials.
Opt-Out
You can opt out of the e-mail updates by clicking the “unsubscribe” button at the bottom of each email or contacting us directly.
Is my transaction secure?
Absolutely. The security and confidentiality of your information is our highest priority. We use industry-standard SSL (secure socket layer) technology to protect your information and provide a safe and secure environment for online donations.
No Liability
Our Website has links to other websites that may collect identifiable information about you. CASTLER cannot ensure the privacy practices of other sites and are not responsible for any damages due to them. By using the website or by providing the information, you consent to the collection and the use of the information you disclose on the website in accordance with this Privacy Policy and you shall be bound by the same. For any questions or comments about this Terms & Conditions or to update any personally identifiable information on our website, please contact us by sending an email to info@castler.com. CASTLER reserves the right to change the Privacy Policy at any time, to make sure you are aware, please review this policy periodically.
Digital personal & Data protection:
Castler also complies with the Digital personal data protection act. The T&Cs at castler captures below clauses
We implement certain security measures including encryption and firewalls to protect your personal information from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the Information Technology Act, 2000 and the applicable rules (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011). However, you agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the personal information and by accessing the Services, you agree to assume all risks associated with disclosure of personal information arising due to breach of firewalls and secure server software.
Where we have given you (or where you have chosen) a password that enables you to access certain parts of the Services, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.
We will comply with the requirements under the Information Technology Act, 2000 and the rules made thereunder in the event of a data or security risk.
You agree to the terms and conditions by accessing or using Castler Portal. Non-agreement results in denial of access.
Castler may modify terms at any time, effective upon posting. Continued use implies acceptance of modifications.
Castler may suspend operation for maintenance or technical reasons. Misuse can result in termination of access.
User agree to terms before using Castler's services. Non-agreement requires discontinuation of use.
Users must keep login details secure. They are responsible for transactions made under their ID and password.
Documents/instructions require electronic signatures. Instructions may be submitted via email communication.
CASTLER may rely on electronically signed instructions and may decline or omit to act on certain instructions.
Users indemnify CASTLER against losses arising from electronically signed instructions.
CASTLER may disclose data to regulatory authorities. Customer data may be shared in compliance with the law.
CASTLER is not liable for damages caused by third-party platforms, errors in instructions, or unauthorized alteration of data.
Instructions cannot be reversed once processed. CASTLER may try to reverse instructions at the customer's request, subject to banking rules.
Castler may reject instructions with erroneous or incomplete information, and CASTLER is not liable for any resulting loss.
CASTLER may close or debit-freeze accounts for inaccurate information provided by the customer.
Customers must send reports/information via email, acknowledging risks and indemnifying CASTLER against losses.
Upon transferring escrow amounts, CASTLER is relieved of obligations under the escrow agreement.
Customers are responsible for reconciling funds in the escrow account.
CASTLER reserves the right to change terms without notice, and users are bound by modified terms.
DATA RETENTION
You are aware that your personal data will continue to be stored and retained by us for a reasonable period after termination of your use of our Services on the Website.
CHANGE IN PRIVACY POLICY
We keep our Policy under regular review and may amend this Policy from time to time, at our sole discretion.
The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email. The new Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the Services
Grievance management:
CASTLER Tech solutions Pvt Ltd has a grievance management portal. This Portal is a complaint portal where users/merchants which have ongoing customer-based relationship with CASTLER. User can basically mention the reason behind the query which can be related to Onboarding, KYC, escrow creation etc. Customer can select others as type of query and log in their complaint on the website. Complaint can be filed for below cases:-
Exercise their right to withdraw the consent
Approach us for any other grievance redressal mechanism – performance of the Castler obligations on processing on personal data
